Terms and Conditions

TERMS AND CONDITIONS

PLEASE READ THE FOLLOWING CONDITIONS BEFORE CONFIRMING YOUR BOOKING.

We offer free delivery to out customers in most areas around Harlow. We will deliver your hire castle on the day required. Delivery starts from 08:00 and collection starts from 16:00.

Our prices are competitive and non-negotiable unless you are hiring more than one castle. We require full payment on drop off on the day of hire.

Please make sure you have enough space for the castle to be put up. You need to have at least a foot of space along both sides of the castle so we can peg it down securely.

There must be sufficient space at the front of the castle so that its users do not collide with walls, trees, sheds, fences etc. IT IS YOUR RESPONSIBILITY FOR MEASURING THE SPACE REQUIRED.

Safowa Events are NOT responsible for any damage to property or possessions should we need to bring the castle or equipment through your home. Access to the garden via a side or back entrance is preferable to avoid inconvenience.

We will confirm an estimated time of delivery at the time of your booking and will always ring and confirm all hire details with you the day before your hire. We will need about 20-30 minutes for setup and again for collection.

Once the castle is setup a disclaimer MUST be signed for the castle to be left with you. We expect our castle to be returned in the same condition it was delivered in and any cleaning or repair bills will be discussed with you on collection.

Should you have any issues during your hire you MUST contact us straight away so we can resolve any issue. Any issues causing lack of usage not reported will be deemed invalid.

Safety mats are provided for use at the front of the castle at all times for the safety of its users.

The castle must not be deflated or moved by anyone other than Safowa Events. Complaints or claims in these circumstances will be void.

Safowa Events will not be liable if your electricity supply be disconnected during your hire period.

We are covered by a £10,000,000 public liability insurance policy which covers us for save setup of the equipment for which the DISCLAIMER MUST BE SIGNED by the customer once the castle is ready for use.

IT IS THE RESPONSIBILITY OF THE HIRER TO ENSURE THE SAFE USE OF THE CASTLE AND EQUIPMENT. WE WILL RUN THROUGH SAFE PRACTICE BEFORE WE LEAVE.

If you would like to discuss any of the above please use the contact us page.