FAQs

Welcome to our Frequently Asked Questions (FAQs) page. We've compiled a list of common queries to help you get the information you need swiftly. If you don't find your answer here, please don't hesitate to Contact us directly.

  1. Q: What areas do you deliver to?
    A: We primarily deliver to Essex, Hertfordshire, and London. For a comprehensive list of our delivery areas, please visit our Delivery Areas page. If you're uncertain about your location, get in touch and we'll be glad to assist.

  2. Q: Is there an additional charge for delivery?
    A: Delivery charges vary based on the distance from our base in Harlow and the specific items hired. Please Contact us for an accurate quote.

  3. Q: How do I book equipment or services?
    A: You can conveniently book through our online booking system. It's secure, user-friendly, and ensures you receive a confirmation once your booking is complete.

  4. Q: Do I need to pay a deposit?
    A: Yes, a deposit is typically required to secure your booking. The amount can vary based on the items or services you're booking.

  5. Q: Is your equipment safe and clean?
    A: Absolutely! Safety is paramount to us. We maintain, clean, and test all our equipment to the highest standards. Moreover, we carry £5 million in public liability insurance and can provide all necessary safety documentation upon request.

  6. Q: Can I hire equipment for outdoor and indoor events?
    A: Yes, many of our items are versatile and suitable for both outdoor and indoor use. However, some products might be specifically designed for one setting, so it's best to check with us if you're unsure.

  7. Q: What happens if there's bad weather on the day of my event?
    A: Our marquees are designed to withstand various weather conditions. For other equipment, if the weather is deemed unsafe (e.g., high winds for bouncy castles), we'll work with you to reschedule or provide a suitable alternative.

  8. Q: How far in advance should I book?
    A: We recommend booking as early as possible to ensure availability, especially during peak seasons. However, we always try to accommodate last-minute bookings when we can.

  9. Q: Do you set up and take down the equipment?
    A: Yes, our team will handle the setup and take down for you, ensuring everything is in perfect order so you can focus on enjoying your event.

  10. Q: Can I see the equipment before hiring?
    A: Certainly! We're based in Harlow, and you're welcome to visit us to view our range of products. Just get in touch to arrange a suitable time.

We hope this helps! Remember, we're always here to assist and ensure your event is a roaring success. Thank you for choosing Safowa Events!